Unified Communications And CTI: Reliability Is Advantage

The renowned ICT equipment manufacturer Auerswald selects ESTOS as leading ICT equipment manufacturer and ESTOS, independent manufacturer of unified communications software have preferred application partners for unified communications, CTI Starnberg, 14 July 2010 Auerswald, in the fields of CTI and unified communications agreed to cooperate. The combined solution of both manufacturers is aimed primarily at small and medium-sized enterprises. She was already successfully used in several projects. Technological heart of the cooperation is the Auerswald LAN-TAPI interface, which allows the use of the PBX of manufacturer’s tradition with ESTOS unified communications software. Already, Auerswald has missed his three COMpact 3000 series appliances this CTI interface. In addition, the hybrid plants are equipped with COMpact 5010 and 5020 for VoIP, as well as the complete series of the COMmander family.

The ESTOS-unified communications software ProCall 3.0 Enterprise provides simplified and easy communication processes in companies. The product includes all classic CTI characteristics such as comfort electoral assistance, hotkey dialing and talking journal modern functionalities with instant messaging, presence management and Office integration. The software offers support for the latest Microsoft operating systems in 32 – bit and 64-bit: Microsoft Server 2008 R2 and Windows 7. She can also operate with the popular groupware systems (such as Microsoft Outlook, Lotus Notes and Tobit David InfoCenter). In the course of the partnership, the ESTOS software was implemented internally at the ICT specialist to the site Cremlingen. Currently around 200 staff from the departments of sales, service, marketing, purchasing and developing the new platform work.

For 50 years, Auerswald stands for reliability and quality. Therefore, it was also important to place an application partners that can meet these maxims for CTI & unified communications! “, explains Martin Vetter, product manager at Auerswald. Also in customer projects, the combined solution of Auerswald and ESTOS could already convince. So has the company GPServices Gierenz & p oHG from the ICT system COMmander business 19 Cologne “with ESTOS ProCall 3.0 managed enterprise.

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