Matrix Technology

“IT services for SMBs – blessing or curse?” – with this talk is the matrix on SMEs Messe Munchen, 26 Feb 2010, the matrix is presented on 18. And March 19, 2010 at booth F 15, Hall 2 on the regional medium fair b2d in the M, O, C, Munich. There advises the matrix technology AG to online backup, IT monitoring, ITSM and other IT services. The highlight of the matrix presentation is the expert lecture in the DialogDome IT services for mid-market blessing or curse? “, on Thursday, March 18, 2010 at 6: 00.” Listeners learn by Dr. Elmar Wefers, Manager remote services, how to correctly assess risks and opportunities of IT services and weigh.

Subsequently, he is like for questions and discussions. Other leaders such as Compuware offer similar insights. There is more information about the trade fair appearance of the matrix and vouchers on. Another highlight in the framework programme of business to dialog b2d is the get together on Thursday at 6: 00, the exhibitors and trade visitors, interact in the sense of the title of the exhibition, and round off the first day of the fair can leave. On March 19, an exciting panel discussion awaits visitors with Reiner Calmund, Dr. Stefan Ziffzer and Dr.

Matthias Lung on saturated markets, whopping lion as it comes to the hunting instinct in Germany’s economy? ‘. ” B2d fair opening times: Thu March 18, 2010, 12 pm to 7 pm; Fri 19 March 2010, 10 am to 4 pm. The b2d is easy to reach by public transport. Accurate driving directions and information about the exhibition on. Contact: Eva Graeff / Simone Hinz marketing matrix technology AG Nymphenburger str. 1 D-80335 Munich phone + 49 (0) 89 / 58 93 95-600 fax + 49 (0) 89 / 58 93 95-711

Quality For The Benefit Of All

“Niels-Stensen-care centre Ankum introduces computerised transfer this House I’m good!” when this saying residents of at a nursing home, the expectations of employees and the establishment are then met. To achieve a high level of satisfaction of the residents and their relatives, the organizational processes are extremely important in addition to the quality of nursing, medical and pastoral. With the project black and white”the care team at the Niels-Stensen-care centre Ankum committed to exactly this goal: through the consistent application of a computerised nursing documentation, providing knowledge in the team should be significantly improved. The knowledge transfer of the teams was previously at the respective passing between the layers”, discusses nursing Director Axel Spieker. Since passing time was spent in three layer switch, which was no longer available for the residents.

In the use of computer-based DM nursing documentation, we had the idea that much time saved can be, essentially computer supported performing the fact delivery”, says San Jose. This idea was implemented and actually brought the desired results. Together with the company DM EDP, which fully supported us in the process, we could reshape passing completely, so that even our service times have changed”, explains Axel Spieker not without pride. We create what has claimed before a quarter of an hour, today in a five minute blitz pass mind you without loss of information.” Now, the nurses have time to inform, to then directly to devote himself to the residents in the documentation in the first five minutes of their service. This was initially sure something unusual. We could but with a wrong pass ‘ train. The upcoming service was passing and the outgoing service added only if something was missing. So we have simulated already times quite realistic the new conditions”, so San Jose.

Today he can His work with the inhabitants of ten minutes earlier start early professional service, because the Flash pass from night to morning service in five minutes is completed. At this time, only organizational things and highlights are discussed. Analog pass late night service takes place ten minutes later. The positive consequence: The departing early service is remaining works from this morning; Early or late services develop and evaluate care plans, students can be taught in non-residents related tasks. San Jose next: once a week an hour case review in the entire care team held with us now. Wednesday afternoon because the nursing service management and the present nursing services participate. Here we can talk then individually about all residents.” The benefits of the transition to electronic delivery is obvious: An aspect which particularly the staff of the Niels-Stensen care centre are proud is more time available for residents. And so “also, their conclusion is: good this House for us”. Safe in times of nursing shortage more reason, with the help of software solutions to optimize processes to the benefit of all.

EMail Complaints

Helpful tips on how you respond to complaints by E-Mail whether encrypted or unencrypted, whether digitally signed or not: emails are a convenient communication channel to express displeasure about a product or service for the customers. Even if there are little simple emails in court as evidence, it has something written”in his hand. More complicated situations can be more clearly, than is possible with a telephone complaint, and the threshold is lower than with a personal appeal. Quite apart from that it is always more difficult to find personal contact. Complaints by E-Mail also offer advantages to companies: prior to a response time, to examine an issue. Employees have not loudly abuse by angry customers. The complaint can faster to place appears as the famous postal complaint to the management”and to be processed more quickly. A complaint can be discrete unwind, than when it is first posted on Facebook.

Individual solutions can be find not equal to the whole fan community”must be applied. Thus, the benefits are not exhaustively enumerated, the mood but this should suffice. The Munich-based management consultant Peter Hofl specializes in topics related to the quality of service and customer orientation. For some time he deals intensively with the question, how companies respond to complaints by E-Mail. That in response to complaints about not running optimally, many readers from our own experience be can confirm.

Hall is available to companies also their currently unsatisfied customers which are at the heart, to the page. He has made 10 basic rules dealing with complaint mails should be: 1 rule: check your Inbox! You will find that sounds in the year 2013 banal and if this continues, you need not continue reading? Don’t be fooled, but try it out. Unfortunately, is there no reliable statistics on, how high is the number of E-Mails, which their recipient not reach. That has not always to do with enterprise size, structure or process design.

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